After checkout, once the order is confirmed we will send you a notification as soon as the item is shipped. Please allow 1-2 Business Days for order processing & fulfillment.

Shipping times vary globally. All times below are estimates:

Items will take 3-5 business days for UK and 1-3 weeks depending on other locations. 



Roo Roo Pet is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. 

Please Note: Delivery estimates do not include delays caused by customs.

 If you require additional information, please email us at